Why Happy Tots?
Serving Canadians since 2013. All of our suppliers only focus on organic food and have expertise in shipping food. All of our shipments travel by air. From the airport to our warehouse, all goods travel in temperature controlled trucks. From our warehouse to you, we only use couriers. Couriers are faster as compared to postal service, especially during busy seasons like holidays, long weekends and shopping seasons.
Product Recalls
Product recalls are rare but they do happen. Since recalls for European formulas might not show on local news, we do post any product updates and recalls on our website for transparency and safety. The last time there was a recall, was in 2020 for Hipp Anti-Reflux. This product fortunately did not make it to our warehouse but for transparency, we had updated our website and the product page. Here’s the recall notice we had posted on our website and the Hipp product page.
Regular Shipping Estimates
Orders can take 24 hours to process, excluding evenings and weekends. However *please double check orders before placing them. Orders can get processed very fast and sometimes as soon as you place it. This can make cancelling or changing orders very difficult* Please note we cannot ship to a P.O. Box. Please email us if you only have P.O. Box delivery and we can still ship to you. If your address is a province not mentioned below, please email us directly.
Ontario & Quebec on average 1-3 business days
Alberta 4 business days
B.C. 5 business days
Rest of Canada 4 business days
**IMPORTANT NOTE** OUR GOAL IS ALWAYS PROCESSING ORDERS AND CHOOSING THE FASTEST SHIPPING OPTIONS AVAILABLE. EVEN WITH REGULAR SHIPPING, MOST OF THE TIME YOU WILL GET YOUR ORDER ALMOST SAME SPEED AS EXPRESS. HOWEVER, FOR URGENT ORDERS, EXPRESS IS ALWAYS THE BEST. IF THERE IS EVER A BUSY SHIPPING SEASON OR DELAYS, COURIERS WILL ALWAYS PUSH EXPRESS ORDERS FIRST AS EXPRESS WILL BE TREATED WITH PRIORITY.**
Express Delivery
Majority locations express delivery is 1 business day. Some locations can be 2 business days. Please email us and we can check for you.
IF COURIER ATTEMPTS DELIVERY AND TAKES THE ORDER
If the courier takes your order, they are obligated to return for free. Please use their online chat bot and request re-delivery. They will ask what is the best day and time to return.
Tracking
Once the order is scanned in by the courier, they will email you tracking details directly. Please wait 24 hours. Please check your spam and junk folder for tracking emails as emails can get caught.
Ordering Best practice
If possible, order 2 weeks before you run out of formula. This way, incase there any shipping delays, you have a buffer. Majority of the time, if we are out of stock, it can take 2 weeks to restock.